Privacy Policy

Last updated: 24 July 2026

Who we are

This website is owned and operated by Joanne Hayward / Executive Voice.

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

Email: joanne@fletcherbusinessenglish.com

What information we collect

When you register for one of our events, download a resource, subscribe to our newsletter or contact us, we may collect:

• Your name

• Your email address

• Your LinkedIn profile (if you choose to share it)

• Any information you voluntarily provide in forms or messages

We may also collect anonymous website usage information through cookies and analytics.

How we use your information

We use your information to:

• Register you for events

• Send joining instructions and event reminders

• Share resources related to the event

• Respond to your enquiries

• Send occasional emails about future events, programmes or resources that may be relevant to you (you can unsubscribe at any time)

• Improve our website and services

We will never sell your personal information.

Legal basis for processing

Where required under the General Data Protection Regulation (GDPR), we process your personal information because:

• You have given your consent.

• It is necessary to provide the service or event you have requested.

• We have a legitimate interest in improving our services and communicating with people who have shown an interest in our work.

Email communications

If you choose to join our mailing list, you may receive emails about:

• LinkedIn Live sessions

• Workshops and events

• Executive communication resources

• Programmes and services

• News and updates

You can unsubscribe at any time by clicking the unsubscribe link included in every email.

Third-party services

We use trusted third-party providers to help deliver our services. These may include:

• Systeme.io (website, forms and email marketing)

• LinkedIn (event registration and communication)

• Zoom (online events where applicable)

• Google Workspace (email and document management)

These providers process data in accordance with their own privacy policies.

How long we keep your information

We keep your information only for as long as necessary to provide our services, comply with legal obligations and maintain business records.

You may request that your information be deleted at any time unless we are legally required to retain it.

Your rights

If you are located in the UK or European Economic Area, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict or object to certain processing

• Withdraw your consent at any time

• Request a copy of your data

To exercise any of these rights, please contact us using the email address above.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the site.

You can manage or disable cookies through your browser settings.

Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure or misuse.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Joanne Hayward

Email: joanne@fletcherbusinessenglish.com